Return Policy When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When using your right of withdrawal: You must announce that you regret it. The message should be sent to us [email protected]. In your message, your name, address, e-mail address, order number and the goods to which the return applies must be clear and clear. You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products on return, the products should therefore be shipped well packaged and in original packaging. On the refund amount, we reserve the right to deduct a sum corresponding to the depreciation of value compared to the original value of the product for used or damaged product.
5.2 The right of withdrawal does not apply to: Products that have been sealed (sealed) for health or hygiene reasons and the seal (sealed) has been broken by you. Products that have the nature of sealed sound or image recording and where the seal has been broken by you. Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes. Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal. Goods that can deteriorate quickly, such as food. Issue numbers of newspapers or magazines.
For more on the statutory right of withdrawal, see here. Complaints and complaints We inspect all products before sending them to you. Should the product still be damaged or improperly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error free of charge. You must always contact us for approval before returning a defective item. The complaint should be sent immediately after the defect is discovered.
6.1 How do you go about complaining? Any errors and defects should always be reported to [email protected] where you enter your name, address, email address, order number and a description of the error. If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We handle return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. For complaints, we follow guidelines from the Swedish Public Complaints Board, see arn.se. Limitation of Liability We take no responsibility for any indirect damage that may result from the product. We accept no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier. Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control. product information We reserve the right for any printing errors on this site as well as final sales of products. We do not guarantee that the images reflect the exac